Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us while enquiring about or using our services, including:

• Name, phone number and email address

• Billing or correspondence address

• Event date, location and venue details

• Type of event and event requirements

• Estimated guest count and budget preferences

• Service and vendor preferences

• Information submitted through enquiry or contact forms

• Communications exchanged with our team

• Billing, payment and transaction information

• Photographs, videos or other event-related material provided by you

• Any other information you voluntarily provide in connection with your event

When you visit our website, certain technical information such as browser type, device information, IP address, pages visited and website usage data may also be collected through cookies or similar technologies where applicable.

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2. How We Use Your Information

Information collected by Sterling Management may be used to:

• Respond to enquiries and consultation requests

• Understand your event requirements

• Prepare proposals, quotations and packages

• Plan, coordinate and execute events

• Source and coordinate venues, vendors and service providers

• Process bookings and payments

• Communicate important information regarding your event

• Provide customer support

• Improve our website, services and customer experience

• Maintain business and transaction records

• Send promotional or marketing communications where permitted

• Comply with applicable legal, regulatory and accounting requirements

We use personal information only for legitimate business purposes connected with providing and improving our services or where otherwise permitted or required by law.

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3. Vendors & Third-Party Service Providers

Event management frequently requires coordination with third parties.

Where necessary to plan or execute your event, relevant information may be shared with trusted service providers such as venues, caterers, decorators, photographers, videographers, makeup artists, mehendi artists, entertainers, artists, invitation providers, gifting partners, transportation providers, production teams, technical vendors and other event partners.

Only information reasonably required for the relevant service will be shared.

Third-party service providers may have their own privacy practices, and Sterling Management is not responsible for how an independent third party processes information outside our control.
 

4. Payments

Payments may be processed through banks, payment gateways or other authorised payment service providers.

Sterling Management may receive and retain information relating to a transaction, such as the amount paid, transaction reference, invoice information and payment status.

Where payment information is processed directly by a third-party payment provider, its handling of such information will be subject to that provider's privacy and security practices.
 

5. Photographs & Event Content

Events managed by Sterling Management may be photographed or recorded by us or by appointed photographers and videographers.

Where applicable and subject to client permissions or contractual arrangements, photographs or videos from events may be used for our portfolio, website, social media, promotional material or marketing communications.

Clients may contact us if they do not wish for identifiable event photographs or videos to be used for promotional purposes.
 

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to understand website usage, remember preferences and improve functionality and performance.

Third-party analytics or website services may also collect limited technical information in accordance with their respective privacy policies.

Where required, you may manage or disable cookies through your browser or available website cookie settings.
 

7. Marketing Communications

Where permitted, we may occasionally send information regarding Sterling Management's services, events, offers or updates.

You may request to stop receiving promotional communications at any time by using an unsubscribe option where provided or by contacting us.

Operational communications relating to an active enquiry, booking, payment or event may continue where necessary.
 

8. How We Protect Your Information

Sterling Management takes reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
 

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling event commitments, maintaining business and financial records, resolving disputes and meeting legal or regulatory obligations.

Information that is no longer required may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
 

10. Your Choices & Rights

Subject to applicable law, you may contact Sterling Management regarding personal information you have provided to us, including requests concerning:

• Access to your information

• Correction of inaccurate or outdated information

• Withdrawal of consent where processing is based on consent

• Deletion of information where applicable

• Marketing communication preferences

• Questions or concerns regarding the use of your information

Certain information may need to be retained where required for legal, contractual, accounting or legitimate business purposes.
 

11. Children's Privacy

Our services are intended to be booked by adults.

Although events organised by Sterling Management may involve children, we do not knowingly seek to collect personal information directly from minors through our website without appropriate authorisation from a parent or legal guardian.
 

12. External Links

Our website may contain links to third-party websites, social media platforms, venues, vendors or other external services.

Sterling Management does not control these external websites and is not responsible for their privacy practices. We encourage users to review the relevant privacy policies before providing personal information.
 

13. Changes to This Privacy Policy

Sterling Management may revise this Privacy Policy periodically to reflect changes in our services, website, business practices or applicable requirements.

The latest version published on our website will supersede previous versions.

Last Updated: September 2026
 

14. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:

STERLING MANAGEMENT (OPC) PRIVATE LIMITED
Sterling Management

Email: 
Phone: +91 86189 54737